how do i cancel Norton subscription and get a refund

Here’s the sentence in active voice: **"Wait for Norton to process your refund request after you submit it. Norton will send you a confirmation email once they have processed the refund.

Page Contents

 How Do I Cancel Norton Subscription and Request a Refund

How do I Cancel a Norton subscription and get a refund can be straightforward if you follow the right steps. Whether you’re looking to switch services, no longer need antivirus protection, or are dissatisfied with Norton, this guide will walk you through the process of cancellation and refund.

How to Step-by-Step Guide to How do I Cancel Your Norton Subscription

1. Log into Your Norton Account

Start by visiting the Norton website and logging into your account. Use the credentials associated with your subscription. If you can’t remember your password, use the “Forgot Password” feature to reset it.

2. Navigate to Your Subscriptions

Once logged in, go to the **”My Subscriptions”** tab or section. This area contains details of your active subscriptions, including expiration dates and renewal status.

3. Choose the Subscription to Cancel

Find the subscription you want to cancel. There might be multiple subscriptions listed if you have several Norton products. Click on the one you wish to cancel.

4. Cancel the Subscription

Click the “Cancel Subscription” button. A prompt will appear asking for a confirmation and possibly a reason for cancellation. Select the reason that best describes why you’re canceling. Follow the instructions to confirm the cancellation.

5. Confirm Cancellation

After confirming, you should receive an on-screen notification and an email from Norton indicating that your subscription has been successfully canceled. Check your spam/junk folder if you don’t see the email in your inbox.

How to Requesting a Refund

1. Check Eligibility for Refund

Before proceeding with a refund request, check Norton’s refund policy. Typically, refunds are available if requested within 60 days of the initial purchase or renewal date. If you’re outside this period, your refund request might be denied.

2. Visit the Norton Refund Page

Go to the Norton website and navigate to the “Refunds” section. You can usually find this under “Support” or by searching for “Norton Refunds” in the help section.

3. Fill Out the Refund Request Form

Fill out the refund request form with the required details, including your order number, subscription details, and the reason for requesting a refund. Be sure to provide accurate and honest information to avoid delays.

4. Submit the Form

After completing the form, submit it. Norton may take a few days to process your request. You will receive an email once your refund has been processed.

5. Follow Up if Necessary

If you don’t hear back within the specified time frame or if there are any issues, contact Norton Customer Support for a follow-up. Provide them with your refund request reference number and other relevant details.

 Why is Other Methods to Cancel Your Norton Subscription

1. Canceling by Phone

If you prefer speaking to a representative, you can cancel your subscription by calling Norton Customer Support. Visit the Norton website for the appropriate phone number for your region. Be prepared with your account information and subscription details for verification purposes.

2. Using Live Chat Support

Norton also offers live chat support for cancellations. Access the live chat option on the Norton Support page and request cancellation through the chat. Provide the support representative with your account and subscription details to proceed.

3. Canceling Through Retailer

If you purchased your Norton subscription from a retailer, you might need to cancel and request a refund through the retailer instead of directly through Norton. Check the retailer’s return and refund policy and follow their instructions.

 What is Happens After Cancellation

1. Subscription Remains Active Until Expiry

Once you cancel your Norton subscription, the antivirus protection will typically remain active until the end of your current billing cycle. This means you can continue using the service until the subscription period ends.

2. Refund Processing Time

Refunds usually take 7-10 business days to process. The exact time can vary depending on your payment method and financial institution.

3. Loss of Premium Features

After cancellation and once the subscription period ends, you will lose access to premium features. Make sure to back up any important data or settings before the subscription expires.

Why Is Cancel a Norton Subscription

There can be various reasons for canceling a Norton subscription:

1. Switching to a Different Service

You may find another antivirus service that better suits your needs or offers a more competitive price.

2. No Longer Needed

If you’re switching devices or no longer feel the need for antivirus protection, you might decide to cancel.

3. Dissatisfaction with the Service

If Norton’s services didn’t meet your expectations or you experienced technical issues, you might choose to cancel.

Tips for a Smooth Cancellation Process

1. Check the Refund Policy: Understand Norton’s refund policy before canceling to ensure you’re eligible for a refund.
2. Keep Records: Save any confirmation emails or reference numbers related to the cancellation and refund request.
3. Contact Support for Issues: If you encounter any problems during cancellation or refund, promptly contact Norton’s Customer Support for assistance.


By following these steps, How do I cancel your Norton subscription and get a Refund. Always ensure to read the terms and conditions of your subscription and keep track of important dates to avoid unexpected charges.

Frequently Asked Questions (FAQs)

Q1. How do I cancel my Norton subscription?

To cancel your Norton subscription, log in to your Norton account, navigate to the “Subscription” section, and select “Cancel Subscription”. Follow the prompts to complete the cancellation process.

Q2. Can I cancel my Norton subscription by phone?

Yes, you can cancel your Norton subscription by contacting Norton Customer Support by phone. Have your account details ready to expedite the process.

Q3. Is it possible to cancel my Norton subscription via live chat?

Yes, you can cancel your Norton subscription through Norton’s live chat support. Visit the Norton Support page, initiate a chat, and request the cancellation.

Q4. How do I get a refund after canceling my Norton subscription?

After canceling your Norton subscription, visit the “Norton Refunds” page, fill out the refund request form, and submit it. You may need to provide the reason for cancellation.

Q5. What information do I need to request a refund?

To request a refund, you typically need your order number, Norton account information, and a reason for requesting the refund.

Q6. How long does it take for Norton to process a refund?

Norton generally processes refunds within 7-10 business days. You will receive a confirmation email once your refund has been processed.

Q7. Can I get a refund for a Norton subscription purchased from a retailer?

If you purchased your Norton subscription from a retailer, you might need to contact the retailer directly for a refund, as Norton typically handles refunds for purchases made directly through their website.\

Q8. What should I do if my refund is delayed?

If your refund is delayed, contact Norton Customer Support to check the status of your refund request. Provide them with your order details and any confirmation emails.

Q9. Will canceling my subscription immediately stop my Norton services?

No, canceling your subscription will not immediately stop your Norton services. Your services will continue until the end of your current billing cycle.

Q10. Are there any fees for canceling my Norton subscription?

There are no fees for canceling your Norton subscription. However, the refund amount may be prorated based on the time used if you are outside the full refund period.

Comments are disabled.