Introduction
Welcome to our blog as we gear up to discover the innovative capabilities of advanced Business Applications from the house of Microsoft. We understand your struggle to achieve your business goals with traditional methods or legacy business applications. Therefore, we are here to offer you the best solution to address all your challenges and help you achieve scalability within your budget.
Have you heard about the revolutionary business management solution Dynamics 365? If not, you are already far behind your competitors. Whether you are a seasoned entrepreneur, or just starting your venture, Dynamics 365 navigates all the business complexities and turns your business dreams into reality.
Before diving deep to explore the functionalities of Dynamics 365 business management solutions, let’s first understand what Dynamics 365 is. Get ready to reimagine your business like never before as we reveal the secrets to empower your business like never before
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What is Microsoft Dynamics 365?
Microsoft announced Dynamics 365, an innovative business management suite of applications encompassing Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM), in July 2016. The suite was later released on November 1, 2016.
Dynamics 365 increases operational efficiency, cuts expenses, and establishes a highly interconnected business that seamlessly integrates people, data, and processes across your organisation. It empowers your business teams to adapt to any situation and foster innovation swiftly.
What are the modern business challenges?
Without Dynamics 365 business applications, you may encounter challenges hindering business growth. These advanced solutions help you achieve better performance, productivity, and customer satisfaction with streamlined & optimised business operations.
Lack of centralised data platform
Without a unified platform, businesses may struggle to manage and integrate data from various departments and sources, leading to inefficiencies and data siloes.
Limited customer insights
The lack of real-time customer insights and analytics hinders businesses’ ability to address customer issues on time and effectively while delivering personalised support.
Inefficient sales and marketing processes
Without an innovative solution, the sales and marketing team cannot track leads, manage opportunities, and automate marketing campaigns, while reducing efficiency and missed opportunities.
Lack of real-time collaboration
The absence of real-time collaboration tools, fostering teamwork and knowledge sharing, leads to poor decision-making and decreased business productivity.
Compliance and security risks
Businesses are more vulnerable to security breaches and compliance issues without advanced security features.
Inadequate business intelligence
Without robust reporting and analytics capabilities, businesses may struggle to gain actionable insights, which are required for making informed decisions.
What do Microsoft Dynamics 365 Business Applications consist of?
The Dynamics 365 applications work together, seamlessly integrating with your current systems to provide a comprehensive solution that unifies your entire business, enabling you to engage with every customer. Businesses can choose from the following Dynamics 365 products and features.
Customer Data Platform
Dynamics 365 Customer Insights
The convergence of Dynamics 365 Marketing and Customer Insights enables you to craft personalised, responsive, and interconnected customer journeys, all fueled by innovative AI capabilities.
Dynamics 365 Customer Voice
Enhance customer experience by gaining insights into their needs. Utilise a user-friendly and scalable feedback management solution to collect, analyse and track real-time feedback.
Sales
Dynamics 365 Sales
Dynamics 365 Sales provides AI and automation capabilities and contextual insights to enhance the sales process with next-generation AI.
Microsoft Relationships Sales
It infuses digital experiences with a human touch by leveraging Dynamics 365 Sales and LinkedIn Sales Navigator to revolutionise relationship selling.
Customer Service
Dynamics 365 Customer Service
Dynamics 365 Customer Service helps secure customers with revolutionised customer experiences by empowering agents through generative AI and automation, enabling quick issue resolution.
Field Service
Dynamics 365 Field Service helps to transition from a reactive approach to a proactive and predictive service model by utilising data insights and interconnected experiences.
Remote Assist
Dynamics 365 Remote Assist empowers your team to work together from any location and stay hands-free with HoloLens and Dynamics 365 Remote Assist Mobile.
Marketing
Marketing
Dynamics 365 Marketing boosts revenue by establishing a connection between sales and marketing and creating personalised customer journeys with real-time data analytics.
Commerce
Commerce
Dynamics 365 Commerce provides customers and partners with unified, personalised and seamless buying experiences.
Fraud Protection
Dynamics 365 Fraud Protection safeguards your revenue and customers with adaptive AI, continuously shielding you from payment fraud, bots, account takeover, returns and discount frauds.
Supply Chain
Supply Chain Management
Dynamics 365 Supply Chain Management creates a robust, sustainable supply chain by swiftly adapting and operating with a predictive approach.
Guides
Dynamics 365 Guides improves remote collaboration and empower employees through step-by-step holographic instructions that can be utilised directly at work.
Intelligent Order Management
Dynamics 365 Intelligent Order Management transforms order fulfilment into a competitive edge by meeting your expanding digital commerce requirements.
Business Solution for Small & Medium Businesses
Business Central
Business Central Dynamics 365 Business Central connects your sales, service, finance, and operations across small and medium businesses to adapt faster, work smarter and perform better.
HR
Human Resources
Dynamics 365 Human Resource solution fosters a thriving work environment wherein people and businesses grow together.
Finance
Finance
Dynamics 365 Finance enables you to adapt to changing business needs and create advanced financial models with maximised financial visibility and profitability.
Project Management
Project Operations
Dynamics 365 Project Operations software unifies your project-centric business within a single application, enabling you to acquire visibility, collaboration, and flexibility for successful project delivery.
What is the Economic Impact of Dynamics 365?
The below-mentioned figures are undeniable proof of Dynamics 365’s substantial economic impact, streamlining business processes, boosting productivity, and enabling better customer experience. Bringing everything under one roof drives cost savings, revenue growth and provides a competitive advantage.
Forrester Consulting conducted commissioned studies, deriving the following results to explore the economic impact of Dynamics 365.
- A remarkable 55% increase in finance personnel productivity
- An outstanding 215% ROI over a span of three years
- An impressive 73% decrease in average agent handling time
- A substantial savings of $1.5M by minimising unplanned machine downtime
- Business Central ERP saves a significant $44K in third-party reporting expenses.
Dynamics 365 Pricing Structure
The cost of Dynamics 365 products differs based on location, sales channel, and territories. The implementation of Dynamics 365 offers flexibility in pricing, allowing users to subscribe only to the applications they use.
Initially, customers purchase a base license and can enhance specific functionalities by adding an attach license to the base license. Please refer to the table below to better understand Dynamics 365 pricing in Australia.
| Dynamics 365 Pricing in Australia (Base License) | |||
| Features/ Solutions | Price (Per user/month) | Features | Price (Per user/month) |
| Customer Service Professionals | $68.70 | Business Central Essentials | From $96.10 |
| Customer Service Enterprise | $130.40 | Business Central Premium | From $137.30 |
| Sales Professionals | $89.20 | Finance | $247.10 |
| Sales Enterprise | $130.40 | Supply Chain | $247.10 |
| Sales Premium | $185.40 | Project Operations | $164.80 |
| Microsoft Relationship Sales | $181.15 | Human Resources | $164.80 |
| Microsoft Viva Sales | $54.90 | Commerce (Retail) | $247.10 |
| Field Service | $130.40 | Fraud Protection | $1373 per tenant/month |
| Remote Assist | $89.20 | Guides | $89.20 |
| Marketing | From $1647.60per tenant/month | Intelligent Order Management | From $411.90 per 1000 orders lines/month |
| Customer Insights | $2059.50per tenant/month | ||
Why is Dynamics Square the Ideal Dynamics 365 Partner?
Australia’s leading Dynamics 365 support partner, Dynamics Square, has a solid track-record of providing excellent support services in various industries, including manufacturing, healthcare, energy, nonprofits, etc. Our 100+ subject matter experts with more than 12 years of experience can effectively bridge the gap between technological advancements and your business objectives.
Thanks to our profound industry knowledge, we excel in customising Dynamics 365 business applications to suit your industry’s unique requirements. Our team of experts closely collaborates with you, taking the time to comprehend your needs and objectives and then delivering tailor-made solutions to help you leverage Dynamics 365’s full potential.
Conclusion
Congratulations, you have now acquired the basic knowledge of Dynamics 365. With this comprehensive guide, you are ready to achieve the opportunities to boost productivity and drive unparalleled growth. It helps empower your team, delight your customers, and let your business thrive like before.
But having a perfect business management solution is not enough; a perfect Microsoft support partner is also essential to continuously explore new features, stay updated with the latest enhancements and leverage its full capabilities to adapt to the ever-changing business landscape.
Dynamics Square will provide free assessments to analyse your business processes, needs and challenges to offer the ideal Dynamics 365 business application at the best possible price. So go ahead and contact Dynamics Square today to unleash limitless possibilities with Dynamics 365 as your ally.
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