QuickBooks is not responding How to solve this problem

QuickBooks software sometimes stops working for a variety of reasons. First, there are various ways to fix this problem. In this article, we will look at the possible causes of this issue and the ways through which we can overcome issues due to which your QuickBooks is not responding. So keep reading the complete article until the end and become a pro at troubleshooting issues that makes your QuickBooks slow or unresponsive.

For experts’ assistance fixing your unresponsive QuickBooks, dial +1-855-856-0042 now

Possible causes for this problem

Some of the possible reasons that can trigger issues smoothly running QuickBooks are as follows.

  • Long company name than the usual requirement
  • Damaged, corrupted, or missing QBWUSER.INI file
  • Corrupt hard drive
  • Damaged program files/ QuickBooks desktop installation
  • Damaged Windows operating system
  • Malware in your system
  • System not meeting QuickBooks desktop minimum requirements

What factors contribute to the occurrence of the error “QuickBooks has ceased working”?

If you are experiencing the same problem, there are a few potential causes that are listed below that could be to blame for this error:

It’s possible that the length of your company name exceeds what’s required.

  • There is a possibility that the QBWUSER.INI file is broken, corrupt, or missing.
  • There is a problem with the hard drive’s integrity.
  • Corrupted application files and/or an improper installation of QuickBooks Desktop
  • Windows OS may be harmed
  • An incompatibility in one of the programs
  • Fault in the Installation
  • Some of the Program Files Have Been Corrupted

Warnings and Symptoms of the QuickBooks Program Having Stopped Working

Examine the following indicators when a problem arises in your QuickBooks programme, such as when it suddenly stops working, does not reply, or refuses to open.

  • The system on your computer will power down by itself.
  • The display on the computer will become unresponsive and freeze.
  • The QuickBooks program you use becomes unresponsive to your input and occasionally freezes up.
  • There is an issue opening QuickBooks.

How can we prevent it from taking place?

  • You should always use the most recent release version of QuickBooks Desktop.
  • The regional settings of QuickBooks for Windows need to be adjusted so that the US locale is selected.
  • Ensure that you are using the correct regional settings.

Fixing this problem through various methods

Some of the tactics to solve this problem are as follows:

Method 1: Open the QuickBooks tool hub and run Quick Fix my program.

The Quick Fix shuts down any background processes that QuickBooks uses. Furthermore, it performs a quick repair on your program.

The various steps to run Quick Fix are as follows:

  • Download the most recent version of the QuickBooks tool hub (
  • Save the file where you can easily locate it. E.g. desktop, downloads folder etc.
  • Open the downloaded file (QuickBookstool.exe)
  • Follow all the steps to install it
  • After finishing the installation, open the tool hub
  • Open Program Problems from the QuickBooks tool hub
  • Select Quick Fix my program
  • Start QuickBooks desktop and navigate to the data file.

Method 2: Run the QuickBooks Install Diagnostic tool from the tool hub

This diagnostic tool automatically diagnoses and fixes issues with the Microsoft component used by the QuickBooks program.

The steps are as follows:

  • Open the QuickBooks tool hub
  • Select Program Problems
  • Run the QuickBooks Program Diagnostic tool.
  • After finishing the run, restart your computer
  • Relaunch the QuickBooks to ensure that the components are updated

Method 3: Reboot your system and temporarily disable your anti-virus program

The steps are:

  • Reboot your system
  • Open your QuickBooks desktop

If the error persists, then disable your anti-virus program.

Method 4: Rename the QBWUSER.INI File

If the QBWUSER.INI file is damaged or missing, the error may be resolved by renaming this file.

The steps to rename this file are as follows:

  • Access the folder where this file is saved
  • Right-click this file and click on rename
  • Add .old at the end of the file name (QBWUSER.ini.old)
  • Rename the EntitlementDataStore.ecml file
  • Reopen the QuickBooks desktop

If you can open your company file from a different location but not from its original location, the folder might be damaged. If not, then the QuickBooks installation might be damaged.

Recommended to read: QuickBooks Error 6123

 Method 5: Reinstall QB using the Clean Install Tool in QuickBooks Tool Hub

The steps are:

  • Open the QuickBooks tool hub
  • Click on the Clean Install tool
  • Choose the latest version of the QuickBooks
  • Click continue

If the issue persists, proceed to the next method.

Method 6: Create a new admin user for QuickBooks

The steps are:

  • Make a fresh Windows admin user account.
  • Open the company file using the new admin user account


Using any of the methods described above can solve “QuickBooks is not responding” issue. However, if the problem persists, you should take the assistance of the support team that you can contact at+1-855-856-0042.

Comments are disabled.